Service & Experience Lead
Service & Experience Lead
£40,000 per annum | Full-time (37.5 hours) | Bristol (hybrid working available)
Start date: From April 2026
Unique Voice is seeking an experienced, values-led Service & Experience Lead to join our Senior Leadership Team and play a central role in shaping, delivering and evolving our creative programmes for children and young people.
The Service & Experience Lead holds overall responsibility for ensuring that our projects and services are planned, mobilised, delivered and evaluated to a high standard, on time and within budget. Working closely with the Company Directors and SLT, you will provide strong operational leadership while ensuring that everything we do is delivered with compassion, creativity and care.
You will lead and support our operations and services team, oversee project delivery and budgets, build trusted relationships with commissioners and partners, and use evaluation and learning to drive continuous improvement. Safeguarding and child safety sit at the heart of this role, and you will act as Designated Safeguarding Lead for the organisation (training provided).
This is a role for someone who combines structure with empathy, is motivated by social change, and thrives in a dynamic, community-facing environment.
What We’re Looking For
- Experience leading or coordinating projects and services with direct impact on children, young people and/or communities.
- Strong operational and people-management skills, with a compassionate, inclusive leadership style.
- Confidence working at a senior level, contributing to strategic thinking and organisational development.
- A clear understanding of safeguarding responsibilities and a commitment to creating safe, trauma-informed environments.
- Experience using evaluation, feedback and learning to drive improvement and evidence impact.
- Strong organisational and communication skills, with the ability to manage complexity and multiple priorities.
- A genuine commitment to social change and strong alignment with Unique Voice’s values and creative, community-focused approach.
Why Work for Unique Voice?
At Unique Voice, you’ll be part of a creative, compassionate organisation where people and purpose come first. We believe in supporting our team as much as the communities we work with, offering a collaborative and inclusive environment where ideas are welcomed and impact is valued. This is an opportunity to lead meaningful work with children and young people and grow alongside a passionate team committed to creativity, safety and real social change.
The full job overview is available to download, alongside detailed application guidance and further information about what we do. Please read the documents carefully before applying.
Application Process
Please apply using the following link:
CLOSING DATE: 28th February 2026
Please note, if we receive sufficient applications prior to the closing date, we may close the application process early.
Recruitment Process
Our recruitment process is designed to be inclusive, fair and reflective of the Service & Experience Lead role. Applications are shortlisted using anonymised information to help us focus on skills, experience and values.
The process takes place across three stages and is facilitated by members of our Senior Leadership Team and Company Directors. Panel members may vary between stages, and candidates may meet with up to three people at any one time.
- Stage 1: Online Interview (up to 45 minutes)
A supportive, exploratory conversation focused on your experience, leadership approach and alignment with our values.
- Stage 2: Role-Related Task & Service Visit
An opportunity to demonstrate your experience in practice through a short task and to engage directly with our work via a service visit.
- Stage 3: Final In-Person Interview (up to 90 minutes)
A deeper discussion exploring strategic leadership, safeguarding, service delivery and your approach to the role, including time to present elements of your Stage 2 task and reflect on the service visit.
We aim to make a final appointment by the end of March, with a start date from April onwards (flexible to accommodate notice periods).
We look forward to receiving your application to join our organisation, if you would like to discuss the job opportunity or anything about our application process, please contact the team on:
Email: theoffice@uniquevoice.org or meg@uniquevoice.org
Phone: 0117 428 6240
Mail or in person: St Bonaventure’s Business Centre, Friary Road, Bristol BS7 8AF
Safeguarding and Safer Recruitment
Unique Voice is committed to safeguarding children and young people. All staff are expected to uphold the highest standards of professional conduct and child protection.
If shortlisted for interview, you will be required to complete a Pre-Interview Disclosure and declaration with regard to criminal convictions.
The successful candidate will be required to complete our full Safer Recruitment process alongside an Enhanced DBS check prior to appointment.
Equality, Diversity & Inclusion
Unique Voice is committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds, abilities, and lived experiences. We are happy to discuss adjustments or alternative formats to support your application.
Our Approach
We want all candidates to feel comfortable and supported throughout the process. If you require any adjustments or alternative formats to support your application or interview, please let us know — we’ll be happy to help.
